Privacy Policy

The last update of our Privacy Policy was on .

About Us

The website and our city game app are managed by Roel Vaneyghen from PlayPulse. PlayPulse is the data controller for the processing of your personal data in accordance with the AVG law and the Personal Data Protection Act (hereinafter: WBP).

Our contact information

Playpulse BV
Tabakstraat 78
9800 Wontergem
VAT: BE 0753 515 596

We take the privacy of personal data very seriously and we handle your personal information carefully. By using our website and city game app, you agree to our privacy policy.

Privacy responsible / Data Privacy Officer

Contact us via

What are personal data?

Personal data is any piece of information that can be used to identify you personally, such as your email address or IP address. Below, we provide the most complete possible list of how PlayPulse collects and stores personal data, and why.

What personal data do we collect?

When you sign up online for our city game, or when you fill out our contact form, you will be asked to provide information. In this case, we only process the data you provide yourself. These may include the following:

  • Email address
  • First and last name
  • Phone number

What is the purpose of using personal data?

The data is collected and stored for the following purposes:

  • If you participate in one of our activities, we use your email address to (1) send you practical information about our game in advance, (2) ask for your opinion afterwards, (3) keep you informed about new editions or other activities that we may develop in the future, but only if you have explicitly indicated that we may contact you about this in the future.
  • We use your name and email address to send newsletters. We only do this if you have explicitly indicated that you wish to receive a newsletter from us, never with data received through our contact forms. We never add your email address to a mailing list ourselves.
  • When you fill out the contact form, your name and email address are necessary to provide you with a response.
  • We use your name, email address, and physical address to create invoices.
  • When you register for a paid activity, we use your email address to send payment confirmations and any payment reminders. By providing your data, you give us permission to use the data for the aforementioned purposes. In addition, some of this data is necessary for the performance of the contract, if certain services need to be performed for you. We process your data therefore on the basis of Article 8 sub a and sub b WBP.

With whom do we share your personal data?

Mailing provider

Your personal data is stored on servers of the mailing provider Postmark. The servers of Postmark are located in the United States. Your data may therefore be transmitted, stored, and processed in the United States. The transfer of this data is based on the EU-US Privacy Shield Framework. Check how Postmark handles the privacy of your data.


There are a few applications and companies that may have access to your data, including our accountant, our web host Hetzner, our mailing service Zoho:

Click on the name for more information about privacy and data transfers with these companies. We do not share your personal data with others unless required to do so by law.

Security of personal data

We have implemented appropriate technical measures to secure personal data against loss or any form of unlawful processing. These measures, including encryption through an SSL certificate, provide a level of security that is appropriate to the data we process. Both we and our providers make every effort to keep your personal data secure.


To ensure the best possible functionality of this website and to align the content of advertisements with your preferences, cookies are used.

A cookie is a small file that is sent by our website and placed by your browser on the device with which you visit our website. The information stored in the cookie can be sent back to our website when you visit the website again. More information about cookies can be found on the ConsuWijzer website.

Advertisement cookies

With your permission, we use cookies from Google (DoubleClick) and Facebook (Facebook Custom Audience, Facebook Impressions, Facebook Connect, and Facebook Pixel) to display advertisements.

More information about the use of cookies by Google can be found here. More information about the cookies used by Facebook can be found here.

Google Analytics

Because we want to know how our visitors use the website, in order to optimize its use, we use Google Analytics. Analytical cookies from Google are therefore placed through this website. The information is anonymized as much as possible. Your IP address is explicitly not used. Therefore, we cannot personally identify you. More information about Google Analytics' policy can be found here.

Disabling and removing

Do you want to disable or delete cookies? You can do this through your browser settings. Use the help function of your browser to find out how to do this. Via the website Your Online Choices you can find more information about disabling cookies.


On our website, you will find links to external websites. By clicking on a link, you will be taken to a website outside of It is possible that these external websites use cookies. We refer you to the cookie or privacy statement of the respective websites for more information.

Storage period

We do not keep your data longer than necessary for the purpose for which it was received. When you unsubscribe from emails, you will be placed on an unsubscribe list that will no longer be emailed. However, you will remain in the system for a maximum of one year until we completely remove the unsubscribe list.

If you are a customer, the invoices with your data will be handled with a storage period in accordance with legal obligations. The above-mentioned period applies, unless there are further legal obligations for us to keep and/or make the data available.

Data breach notification

PlayPulse is aware of the data breach notification obligation. In the event of data breaches relating to personal data, we will report them to the Personal Data Authority. In the case of a serious data breach or danger to the individuals involved, we are also obliged to inform the relevant individuals directly. As of October 13, 2023, there have been no data breaches at PlayPulse.


You always have the right to withdraw your consent for the processing of your data, after which we will no longer process your data. The withdrawal of this consent does not affect the lawfulness of our data processing based on your consent, which took place before this withdrawal.

You also have the right to access your personal data and the right to rectify your personal data. If you want to know which personal data we process about you, you can submit a written request for access. If your data is incorrect, incomplete, or irrelevant, you can request us in writing to change or supplement your data.

In addition, you have the right to erase your personal data, the right to restrict processing, and the right to object to processing. You also have the right to transfer or make your data transferable. You can also submit a written request for this.

We will process your request within 4 weeks. "Written" also means by email. You can send your request to us via


We reserve the right to make changes to this privacy statement. The changes will take effect at the announced time of entry into force.